KEY-LETS MAINTENANCE SERVICES
Maintenance and rent arrears are two topics high on any landlord’s agenda.
This is especially true for those who have had bad experiences with other letting agents or know of others who have.
At Key-lets we have procedures and protection in place for both.
This page is looking at how we manage maintenance for our landlords. There is a linking button lower in the page if you want to know how we handle rent arrears and use rent guarantees.
NO ADDED FEES
So many letting agents add additional charges or get commissions from third parties when they instruct work to be done on behalf of landlords. This practice is so common that The Letting Agents Code of Practice (LINK – to pdf), which governs all letting agents in Scotland, specifically requires agents to declare commissions etc, on request under rule 96 of the code.
Key-Lets do not load contractor bills.
Our landlords get copies of trade invoices for work we instruct. There is nothing hidden and landlords know who has done the work and receipts to offset tax.
On our Compliance Page (LINK) we explain how any trade instructed to work on your property has to be fully vetted for competency and membership of any specified trade body. This requirement is also required under the Agents Code and is something we take very seriously.
Over the last 25 years we have been in business we have built up a team of preferred contractors. The trades we use know they will get paid and prioritise Key-lets work. A real advantage when an urgent repair needs to be done.
We only use local contractors.
One of the many reasons’ landlords move let properties to Key-Lets are national letting agents who use contractors from Glasgow or Paisley. This is usually down to centralised maintenance departments based in Glasgow or some other UK city.
We will use a landlord’s preferred contractors before our own so no-one is required to use only the trades we regularly use.
COMMUNICATION IS KEY
Key-Lets management software records incoming online maintenance reports from tenants using phone or computer apps. Our staff are able to build individual records of each event from first report to final invoice, adding notes at each stage of the maintenance journey.
The process starts with tenants contacting us through FixFlo – a great online service that not only notifies us of the problem but also has quick fix solutions they can give for simple issues.
To understand more on how Fixflo works watch their short video . This video is actually shot our use however it is worth sharing – please note, where Jessica says occupier, think tenant.
[FIXFLO VIDEO] https://youtu.be/dHnX-dHX0M0
Key-Lets also have an out of hours emergency number issued to all our tenants at move in. This number goes to a staff member who will assess the urgency of the call before any instructions are made.
Key-lets do not route emergency calls directly to a national call centre or individual trades who offer cover under emergency call out rates.
Finally, we always contact our landlords when a maintenance is reported. This way you know there is a problem and often, how much it will be to fix it.
Not contacting landlords is another one of those reasons let properties come to Key-lets from other letting agents.
We are always keen to help landlords and answer any questions you might have.
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