Website Terms and Conditions

When you visit our website/s you may be asked to provide personal information such as your name, mailing address, email address, phone number, property details and other information. Key-Lets work to take all necessary steps to ensure your information is private and secure.

We are fully aware how important it is for you to understand how we use this information. We appreciate your trust in us to use your personal details with sensitivity and care.

By visiting, or any associated web pages you are accepting and consenting to the practices described in this Privacy Policy.

If you wish to know more, please have a read through this privacy policy, which outlines the obligations & requirements of the users, the website and website owners. Any mention of “we,” “us,” “Key-Lets,” or “Key-Lets Group,” refers to our business, Key-Lets. When we say “you” we’re refer to the person or entity who chooses to use this website.

How do we use your information?

We collect your personal information only as necessary to improve your user experience of our web pages, and to supply you with information about Key-Lets services that may be of interest to you. Key-Lets will never sell, rent or give away any of your personal information to anyone – and that’s a promise.

The information we gather from visitors to our website helps us personalise and improve your experience at and associated web pages

We use the information to communicate with you about offers, products and services, update our records and generally maintain your relationship with us, display content such as videos and customer reviews and products and/or services that might be of interest to you.

Users of this website do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until such time as it is no longer required or has no further use, as detailed in the Data Protection Act 1998.

What are Cookies?

 Cookies are small files saved to your computer’s hard drive that track, save and store anonymous information about your interactions and usage of our website. We don’t (and will never) use cookies to collect information personally identifiable as you. We only use our cookies to provide you with a tailored and improved experience when using our website.

Key-Lets use software provided by Google, which uses cookies, to track visitor statistics. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google’s privacy policy here for further information

If you wish to restrict or block use of cookies then be aware that this may impact your user experience of the website. You can edit your web browsers’ security settings to block all cookies from our website.

For example, cookies can: help search engines remember that you want your search results in English; help a website remember your preferences so that you don’t need to customise enter them every time; help our website deliver a better service by showing you the content most relevant to you; identify and resolve errors so that the site is improved for everybody; analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you. Here is an example of a cookie:

•Name: AwesomeCookie •Name = The name of the cookie

•Value: 1234x5b678z9 •Value = The piece of information that the cookie is created to store

•Domain: •Domain = The website where the cookie is used

•Expires: 1st April 2020 •Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

In addition to using cookies and related technologies as described above, we also may permit certain third party companies, individuals or organisations to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver adverts that might also place cookies and otherwise track user behaviour. These third-party companies, individuals or organisations may use information about user behaviour in order to provide customised advertisements across various services and products.


In the course of providing these services, products or placing advertisements, these third-party companies, individuals or organisations may place or recognise a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our Sites and/or Services and on third party websites. Each of these platforms uses cookie information according to their own privacy and security policies. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out as indicated in this Policy. Please note this does not opt you out of being delivered advertising. You will continue to receive generic ads

We use the following programmes to analyse visitor behaviour on our website:

Google Analytics: We will not (and will not allow any third party to) use the Google Analytics to track or collect personally identifiable information from visitors to our website, nor will we (or will we allow any third party to) associate any data gathered from our website) with any personally identifying information from any source as part of our use of Google Analytics. We will comply with all applicable laws relating to the collection of information from visitors to our website.

Our policy regarding Google AdWords Conversion Tracking is identical to our policy regarding Google Analytics as stated above.

Google AdWords Remarketing. Third party vendors, including Google, show our ads on various sites on the internet. These same third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page at

Our policy regarding Facebook remarketing is identical to our policy regarding Google Adwords remarketing as stated above.

E-mail Communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please let us know. You can communicate with us using any of the methods shown at the end of this policy statement.

Every effort has been made to ensure a safe and secure form-to-email submission process but please note that we can never provide a 100% security guarantee!

We use any information submitted to provide you with further information about the products and services we offer or to assist you in answering any queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form-to-email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Use of external links

Although we only look to include quality, safe and relevant external links, please note that we cannot guarantee or verify the contents of every externally linked website. External links are clickable text / banner / image links to other websites. You should therefore note you click on external links at your own risk, and that if you submit personal information to any of those sites, your information is governed by their respective privacy policies.

Does Key-Lets share the information it receives? Absolutely NOT. Information about clients and website visitors is an important part of our day to day business data and we do not, and will not, lease, rent or sell this data to others under any circumstances.

Notices and Revisions

If you have any concerns about our privacy then please contact us via one of the methods shown below, with an outline of your concerns. We will then contact you and try to resolve the issue to your satisfaction. The very nature of our business means that it is subject to constant change which means that our Privacy Policy may need to change accordingly. This statement will always reflect the most update version of our current policy. This document was last revised on 10th April 2020.